The article deals with the development of software systems such as chatbots. An overview of the software solutions and platforms used is made, and the need to use the Node software platform is identified and justified.js, for developing a chatbot that also serves as a web server. Node.js allows you to develop software systems, including chatbots for telegram, Facebook Messenger, and other platforms. The capabilities of the Node platform are
considered.js, chatbot architecture as a software system, chatbot development stages. Based on the research, a chatbot software was developed for the purpose of delivering goods and optimizing the interaction of customers who order delivery with those who deliver the goods. The developed application allows you to optimize the work of managers and business structures of companies and allows individual customers to use delivery services.