This research aims to analyze the statistically significant differences between the socio-professional communication styles used by employees with executive and managerial functions in an organization. The study explores four communication styles: non-assertive, aggressive, manipulative and assertive, and the main goal is to identify how the organizational role influences the communication patterns of employees.

To test the hypothesis, the scores obtained by the participants based on these styles were analyzed, applying advanced statistical tests to evaluate their distributions and verify the normality of the data. The results showed that the score distributions are not symmetrical, being leptokurtic, which required the use of non-parametric tests, such as the Mann-Whitney U test, to compare the communication styles between the two groups of employees. Analyzing the differences between executive and managerial personnel, the research highlighted significant differences in the adoption of communication styles. Thus, employees in executive roles tend to adopt a more pronounced non-assertive style, while those in leadership positions frequently use a manipulative style. Executive personnel also showed a lower use of the aggressive style, compared to management.

An important aspect of the study is that no significant differences were observed for the assertive style between the two groups, suggesting a relatively uniform use of this style in both functions.

The results of the research provide an in-depth understanding of how organizational functions influence communication styles and have important implications for the development of management strategies and the improvement of internal relations in organizations.

HANZA L.

PhD(c), lecturer, Universitatea Libera Internațională Moldova, Chisinau, Moldova

E-mail: laura.hinza@yahoo.com, https://orcid.org/0009-0002-5528-3741

 

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communication, leadership, execution, assertive style, non-assertive style, aggressive style, manipulative style, organizational psychology